Dear Customer,

As you are aware, on Sunday 19th August 2018, a Pacific National train derailed at Coonana WA (approximately 150 km east of Kalgoorlie), blocking the mainline.

I am pleased to inform you that it has now re-opened and freight is starting to flow through.

We expect to see the first wagons arrive in Perth this evening and have a recovery plan to get through as much as possible over the weekend.

We apologise for any inconvenience caused by this derailment and ask for your understanding as we get through a significant backlog of freight.

If you have any questions, please don’t hesitate to contact your local customer service team.

David Cox

Chief Operating Officer